Message from UQ president, Mr. Takashi Suga
I am Takashi Suga, and have been appointed President and Representative Director of UQ Communications Inc.
This is the 13th year since the founding of UQ, and the pivotal 10th year since we began offering the WiMAX high-speed mobile Internet service. UQ has always passed down the spirit of a venture company, taking on the challenge of innovative services as a pioneer in mobile Internet.
Under our basic philosophy of "The Exceptional Connection," each and every one of our employees remains close to the customer as telecommunication professionals who aim to make our company the one that makes our society and our everyday more abundant through secure, comfortable and high-quality services. We strive constantly to make the WiMAX and UQ mobile service operations better.
The telecommunications industry is a dizzying environment to be in, where network technology is evolving by leaps and bounds. Our day-to-day lives are overflowing with a diverse array of information.
As customers' needs change with the times, we need to continue to give "Connection" to our customers by providing values and services that are really needed from their perspective. This means continuing to create new kinds of "Connection" that are more convenient for the customer.
At UQ, this is the thinking that goes into the "Connection" that we will continue to pursue.
We aim to continue to serve as a partner to our customers, connecting them to the world through high-quality telecommunications services at low prices.
Thanks to all your support, UQ mobile was ranked No. 1* in overall customer satisfaction in both the low-cost smartphone service and low-cost SIM card service categories of the J.D. Power 2019 Customer Satisfaction Survey. We also ranked No. 1* in the J.D. Power 2019 Wireless Home Router Service Customer Satisfaction Survey.
"The Exceptional Connection. Providing secure, comfortable and high-quality services to everyone." With this as our slogan, we will continue to take on the new challenges of making our customers feel even more satisfied.
It is my hope that you will all continue to give even more support and guidance to UQ.
UQ Communications Inc.
President, Representative Director
*Sources: J.D. Power 2019 Customer Satisfaction Survey, smartphone category. Responses were received from 4,000 contracted customers who purchased smartphones and SIM cards from contract service providers and were using their services. J.D. Power 2019 Customer Satisfaction Survey, SIM card service category. Responses were received from 4,000 contracted customers who purchased SIM cards alone from contract service providers and were using their services with smartphones. J.D. Power 2019 Wireless Home Router Service Customer Satisfaction Survey. Responses were received from 1,100 customers contracting for stationary Wi-Fi router use.