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MYUQ
6 reasons why Our customers choose UQ mobile
- POINT 01 Select according to your usage 3 Plans.
- POINT 02 Home Set Discount/Family Set Discount,Discount Services.
- POINT 03 Use leftover data for greater savings! Data Carryover.
- POINT 04 Comfortable communication speed 1 Mbps even after data is used up.(When subscribed to Toku Toku Plan or Komi Komi Plan)
- POINT 05 With eSIM Switch to UQ mobile in available as little as 45 minutes.
- POINT 06 Broad service area nationwide.
- FAQ
Digital Guide in other languages
Mobile phone service guide
Our Service Guide for you.
Available in Japanese, English, Chinese and Portuguese.
POINT 01 Select according to your usage 3 Plans.
Cost-effective for any amount of data you use,Toku Toku Plan.
When discounts are applied
Up to
1 GB
¥900 (excluding tax)/month
(¥990/month)
Up to
15 GB
¥1,980 (excluding tax)/month
(¥2,178/month)
Basic charge (before discount) ¥3,465
* Subscription to Internet ★1 or other service such as electricity at the eligible home is required.
★1: Separate usage fees and option charges are incurred. When you cancel the "Internet Service" contract, a cancellation fee may be incurred depending on the contract details and term. (Example: For the au Hikari Home Zutto Giga Toku Plan with a contract term of 3 years, the contract cancellation fee is ¥4,730 (the contract cancellation fee varies depending
on the contract term and rate plan).)
Click here for conditions and other details of the Home Set Discount
* Calling charges (¥22 per 30 seconds) are incurred separately. * Some calling charges may vary, such as for voice calls to satellite phones. Click here for details. Also, calls to phone numbers that are charged by other carriers incur the specified voice calling charge. [Domestic SMS] An SMS communication charge of ¥3.3 per message (up to 70 characters) is incurred separately. Depending on the model, up to 670 double-byte characters can be sent. However, transmission charges are incurred in the form of 2 messages for up to 134 characters and 1 message for each subsequent amount of 67 characters.
Click here for conditions and other details of the Toku Toku Plan
Data and voice calls included,Komi Komi Plan.
Includes free domestic calls up to 10 minutes at a time *1 *2 and 20 GB of data
¥2,980 (excluding tax)/month (¥3,278/month)
Up to 10 minutes per call
Free domestic calls! *1 *2
20 GB
Even after using the full amount, you can connect at 1 Mbps.
*1: Not applicable for calling special numbers such as 0570 (Navi Dial).
*2: If a voice call is longer than 10 minutes, a separate calling charge of ¥22 per 30 seconds is applied to the portion that exceeds 10 minutes.
* Some calling charges may vary, such as for voice calls to satellite phones. Click here for details. Also, calls to phone numbers that are charged by other carriers incur the specified voice calling charge.
[Domestic SMS] An SMS communication charge of ¥3.3 per message (up to 70 characters) is incurred separately. Depending on the model, up to 670 double-byte characters can be sent. However, transmission charges are incurred in the form of 2 messages for up to 134 characters and 1 message for each subsequent amount of 67 characters.
Reduced data amount and cost,Mini Mini Plan.
When discounts are applied
¥900(excluding tax)/month (¥1,078/month)
Basic charge (before discount) ¥2,365
* Subscription to Internet ★1 or other service such as electricity at the eligible home is required.
★1: Separate usage fees and option charges are incurred. When you cancel the "Internet Service" contract, a cancellation fee may be incurred depending on the contract details and term. (Example: For the au Hikari Home Zutto Giga Toku Plan with a contract term of 3 years, the contract cancellation fee is ¥4,730 (the contract cancellation fee varies depending on the contract term and rate plan).)
Click here for conditions and other details of the Home Set Discount
* Calling charges (¥22 per 30 seconds) are incurred separately.
* Some calling charges may vary, such as for voice calls to satellite phones. Click here for details. Also, calls to phone numbers that are charged by other carriers incur the specified voice calling charge.
[Domestic SMS] An SMS communication charge of ¥3.3 per message (up to 70 characters) is incurred separately. Depending on the model, up to 670 double-byte characters can be sent. However, transmission charges are incurred in the form of 2 messages for up to 134 characters and 1 message for each subsequent amount of 67 characters.
Visit any au shop nationwide to apply or ask about the rate plans!
The application takes
5 to 10 minutes to complete.
POINT 02 Home Set Discount/Family Set Discount,Discount Services.
With subscription to Internet ★1 or other service such as electricity
Permanent discount for all family members (Applies to each line, including the 1st line)
¥1,100 (tax included)/month discount
Eligible rate plans : Toku Toku Plan/Mini Mini Plan
* Subscription to Internet ★1 or other service such as electricity at the eligible home is required.
★1: Separate usage fees and option charges are incurred. When you cancel the "Internet Service" contract, a cancellation fee may be incurred depending on the contract details and term. (Example: For the au Hikari Home Zutto Giga Toku Plan with a contract term of 3 years, the contract cancellation fee is ¥4,730 (the contract cancellation fee varies depending on the contract term and rate plan).)
* If you sign up partway through the month, the discount of ¥1,188/month will be prorated when 1 GB or less is used.
* This applies when the usage amount is 1 GB or less, including data that is carried over, data purchased through means such as the Additional Data Option II, as well as tethering and Global Flat-rate Data.
* You can use My UQ mobile to check the amount of data used up to the previous day.
Contract for family with 2 or more lines
★ Discount applies when the number of contracted lines is from 2 to 10.
Permanent discount for all family members (Applies to each line, including the 1st line)
¥550 (tax included)/month discount
Eligible rate plans : Toku Toku Plan/Mini Mini Plan
<Eligibility: Any customer that satisfies conditions (1) and (2)>
(1) Customer is a family member*
(2) Customer subscribes to a rate plan that is eligible for the discount
* Although the discount is normally available to family members living at the same address who subscribe to a rate plan that is eligible for the discount, the campaign also makes the discount available to family members residing at different addresses. There is no deadline to apply. In the event of any changes, you will be notified in advance. If family members have different addresses, you will need to go to a UQ Spot or other shop to provide documents verifying the family relationship. Click here for details(292KB)
* The discount applies when the number of contracted lines is from 2 to 10. If a line with a "Family Set Discount" subscription also belongs to UQ mobile's "Home Set Discount" group or "au Smart Value" group, the UQ mobile and au lines in each group will also be included in the number of lines that are counted.
Click here for conditions and other details of the Family Set Discount
Visit any au shop nationwide to apply or ask about the rate plans!
The application takes
5 to 10 minutes to complete.
POINT 03 Use leftover data for greater savings! Data Carryover.
Make the most of your unused data amount by carrying it over to the next month.
* When subscribed to Komi Komi Plan
UQ mobile plan application
POINT 04 Comfortable communication speed 1 Mbps even after data is used up.
(When subscribed to Toku Toku Plan or Komi Komi Plan)
No more frustration with speed restrictions at the end of the month!
* Available with the Toku Toku Plan or Komi Komi Plan
Even when the speed restriction is applied, you can comfortably send and receive data at a maximum speed of 1 Mbps!
* This is a best-effort service. The actual communication speed may vary due to reasons such as the customer's communication environment and traffic conditions.
* Speed restrictions may be applied (when 6 GB or more is used over 3 days) to avoid network congestion.
UQ mobile plan application
POINT 05 With eSIM Switch to UQ mobile in as little as 45 minutes*.
*Application screening hours: 10:00 a.m. to 8:00 p.m. (365 days a year)
It may take more than 45 minutes from the time of your order, depending on the processing time and screening status.
Switching the SIM card
You can keep using your current smartphone
Keep using your same phone number, social networking services, photo data, etc. without any other changes.
The card that is inserted into a smartphone to enable telephone calls and data communications (such as Internet and email).
The SIM card is available in three sizes of mini, micro, and nano, depending on how you detach it from the card holder.
iPhones use the nano SIM size, and Android devices use the micro and nano SIM sizes. Check the list of supported devices, then detach and use the size that is appropriate for your device.
Keep using your current iPhone after switching
Keep using your current Android device after switching
<Applying for and obtaining a SIM card>
You will receive a SIM card when you apply for a line contract at the Online Shop or any au Style, au shop, or UQ Spot nationwide.
<Online Shop>
The SIM card is normally shipped the next day after you complete the application process and screening at the Online Shop. (Depending on the circumstances, the time from application until product shipment may vary from the same day to about one week later. After shipping arrangements are completed, we will email you the tracking number for the delivery service.)
<Applying in person at a shop>
You will receive the SIM card when you apply in person at a shop. If you bring your current device, our sales
staff will assist you with replacing the SIM and setting up your device.
The application takes 5 to 10 minutes to complete!
Switching the eSIM
No need to switch SIM cards!
Ready to use in as little as 45 minutes
Application screening hours: 10:00 a.m. to 8:00 p.m. (365 days a year)
It may take more than 45 minutes from the time of your order, depending on the processing time and screening status.
An embedded SIM* that uses downloaded profile data. The activation procedure can be performed online, so you can start using the service quickly without waiting for the SIM card to be delivered or inserting a new SIM card.
* An eSIM-compatible model is required.
eSIM is available only with the Mini Mini Plan, Toku Toku Plan, and Komi Komi Plan.
Check the link below for information about the items required for the application, such as documents that verify your identity, an email address where you can be contacted, and items required for setting up the payment method.
The application takes 5 to 10 minutes to complete!
* Before applying for a SIM card or eSIM, make sure that your model is supported by UQ mobile.
* Click here for more information on the separate UQ mobile processing fees.
POINT 06 Broad service area nationwide.
* 5G is available or being expanded in some areas
UQ mobile's rate plans are cost-effective, with the same monthly charge for both 4G and 5G.
4G LTE
*1
800 MHz service area
Population coverage rate *2
99.9%
5G
au 5G area is expanding
* Provided in some areas.
The service may not be available within the service area due to signal conditions or other reasons.
Click here for the coverage area
Click here for details about the rate plans
*1 The service name "4G LTE" conforms to the statement of the International Telecommunication Union that has
approved LTE to be called "4G".
*2 The population coverage ratio is calculated based on areas within the approximately 500m grid areas used in the
national census with a communication availability of 50% or higher. Information listed is as of the end of
December 2020. This information is subject to change. Applies to 4G LTE (800MHz)-compatible devices. Does not
apply to iPhone 5 or iPads (2012 model).
UQ mobile plan application
Online applications are accepted 24 hours a day.
You can also apply in person at any au Style / au shop nationwide.
FAQ
A:
Some e-mail addresses provided by other carriers can continue to be used.
For details, check the website of your current mobile phone carrier.
If you are switching from au, you can continue using your e-mail address by applying for the "au Mail Portability" service.
* Apply within 31 days of canceling the au contract.
* Note that the e-mail data in the e-mail server will be deleted 31 days after canceling the au contract.
* The au ID issued for the au line contract is required.
● Reference
If you subscribe to UQ mobile's "Mail Service" (fee required), you can use an "xxxx@uqmobile.jp" e-mail address.
Click here for details
A:
au Simple Payment is a service that allows you to use your au ID to pay for content, shopping, and other purchases that you make using your smartphone or PC.
Click the links below for more information.
· If you are browsing from a computer, click here
· If you are browsing from a smartphone, click here
A:
You can apply in person at any shop that sells UQ mobile products (devices) or at the Online Shop.
Click here for details on applying at the Online Shop, or click here for details on applying at a shop in person.
UQ mobile plan application
Online applications are accepted 24 hours a day.
You can also apply in person at any au Style / au shop nationwide.
